Returning products bought from our site ( online):
. Please call our (HQ) phone number: 416-393-1780ext.490 which is our costumer service line. Then tell costumer service your return problem, your receipt barcode number and we will be happy to assist you. Also let costumer service know that is a product that you are returning from our website. Then let them know your location and contact information. So we can send an associate to your house to test the product you are trying to return.
. In order to return an item from our website. We will first have to send an associate to your house to come look and test the item to see if the product is damaged or not. If the product is damaged you have an option of a return, exchange, or store credit.
. Plus if you want, you can fill out the contact form with: your name, location, contact information, receipt barcode number, and the return problem.
. Also returning a product from our website. You can visit one of our closest locations to you and report your return problem,with the receipt. IF YOU DON'T HAVE ONE OF OUR LOCATIONS NEARBY TO WHERE YOU LIVE. PLEASE FOLLOW THE INFORMATION ABOVE.
Returning products from our website/ returning any of our products to one of our locations nearby you:
. If you live nearby one of our locations and you want to return something from our site/ anything bought from or locations. Then visit that location nearest to you with the receipt, the product, the person who purchased the product and then tell them your return problem.
. We will first have to test the product first to make sure it is not defected.
. Then if the product you want to return is defected or damaged. Then you have a option of a return, exchange, or a store credit.
If you have anymore questions about returns or anything. Then either call our (HQ) phone number: 416-393-1780ext.490 which is our costumer service line, or email us at [email protected] ( with your name, contact information, and your question), and we will be happy to assist you.